Pumptec (Pty) Ltd – Privacy Policy

Last updated: October 2025

Pumptec (Pty) Ltd (“Pumptec”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, contact us, or engage our services.

1. Responsible Party

Pumptec (Pty) Ltd
419 Martin Crescent, Greenhills Industrial Estate,
Tunney Ext 6, Johannesburg, South Africa 1400
Tel: +27 (0) 11 822 1621
Email: adb@pumptec.co.za

Chief Information Officer: Alan Bullock (adb@pumptec.co.za)
Deputy Information Officer: Richard Bullock (rdb@pumptec.co.za)

They are responsible for ensuring compliance with POPIA and for handling all data-related queries and requests.

2. Information We Collect

We collect and process the following personal information:

Identity & contact details: name, surname, company name, phone number, email address, and any information you provide in a contact form or enquiry.
Website usage data: your IP address, browser type, device, and usage patterns (via cookies and analytics tools).
Business-to-business information: details of companies or representatives when enquiries are made on behalf of a business.

We do not intentionally collect sensitive information unless you voluntarily provide it and it is relevant to the enquiry.

3. How We Collect Information

Directly from you via our contact forms, emails, phone calls, or in-person communication.
Automatically through our website’s cookies and analytics tools when you browse our site.
From publicly available sources where lawful and relevant.

4. Purpose of Processing

We collect and use personal information to:

Respond to your enquiries or requests.
Provide quotations, product or service information.
Process and manage business relationships.
Improve our products, services, and website.
Comply with legal and regulatory obligations.
Send updates, technical information, or marketing communication (only with consent).

We will not use your personal information for any other purpose without your consent or another lawful basis.

5. Legal Basis for Processing

Processing is performed in terms of POPIA on one or more of the following grounds:

You have given consent for the processing.
Processing is necessary to carry out a contract or respond to your enquiry.
Processing is required by law.
Processing is necessary for legitimate business interests such as improving customer service or website security.

6. Sharing of Information

We may share your information with:

Our employees or authorised service providers (e.g., IT and web-hosting providers) who assist us in operating our business.
Third-party vendors who process data on our behalf under written agreements ensuring compliance with POPIA.
Regulators or legal authorities when required by law.

We do not sell or rent personal information to third parties.

If any data is transferred outside South Africa (for example, website hosting on international servers), we ensure that appropriate data-protection measures are in place as required under Section 72 of POPIA.

7. Security Safeguards

Pumptec implements reasonable technical and organisational measures to protect your personal information, including:

Secure servers and encrypted communications (HTTPS).
Limited internal access to authorised staff.
Regular system updates and password policies.
Secure storage and regular review of data access.

Despite these safeguards, transmission of data over the Internet is not completely secure. You provide information at your own risk, but we take all reasonable steps to keep it safe.

8. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected or as required by law.
When no longer required, data will be securely deleted or anonymised.

9. Your Rights under POPIA

You have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or outdated information.
Request deletion of your personal information (where legally permissible).
Withdraw consent for processing (where consent was the lawful basis).
Object to certain processing activities.

Requests can be made in writing to the Information Officer via adb@pumptec.co.za.

10. Use of Cookies

Our website uses cookies to improve user experience, measure traffic, and remember preferences.
You may disable cookies through your browser, but this may affect functionality.
For more information, please refer to our separate Cookie Notice (if applicable).

11. Third-Party Links

Our website may contain links to external websites. Pumptec is not responsible for the privacy practices or content of these sites. Please review their privacy policies separately.

12. Data Breach Procedure

In the unlikely event of a data breach, we will:

Identify and contain the breach.
Notify affected individuals and the Information Regulator if there is a risk of harm.
Take remedial action to prevent recurrence.

13. Updates to this Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website with the new effective date.

14. Contact Information

If you have any questions or requests about this Privacy Policy or your personal information, please contact:

Information Officer: Alan Bullock
📧 adb@pumptec.co.za | 📞 +27 (0) 11 822 1621
Postal Address: 419 Martin Crescent, Greenhills Industrial Estate, Tunney Ext 6, Johannesburg 1400